At GG Bet Casino, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, use the GG Bet app, play GG Bet Games, or interact with our services as a player in the United Kingdom.
We operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant gambling regulations.
1. Who We Are
GG Bet Casino (also referred to as “we”, “us”, or “our”) is the data controller responsible for your personal data. Our services are provided to players in the United Kingdom under appropriate licensing and regulatory oversight.
For any questions about this policy or your data rights, contact our Data Protection Officer at: [email protected]
2. What Personal Data We Collect
We collect only the information necessary to provide you with a safe, enjoyable, and compliant gaming experience. This may include:
- Identity & Contact Data: Name, date of birth, email address, phone number, residential address
- Account & Verification Data: Username, password (encrypted), ID documents, proof of address (for KYC/AML compliance)
- Financial Data: Payment method details, transaction history, deposit/withdrawal records
- Technical & Usage Data: IP address, device type, browser information, login times, pages visited
- Gambling & Behavioural Data: Game play history, bets placed, bonuses claimed, responsible gambling settings
- Marketing & Communication Data: Preferences for promotions, consent records
3. How We Collect Your Data
We collect data:
- Directly from you when you register, verify your account, make deposits/withdrawals, or contact support
- Automatically through cookies, pixels, and similar technologies when you use our site or GG Bet app
- From third parties (payment providers, identity verification services, fraud prevention agencies) when required by law or to protect our services
4. How We Use Your Personal Data
We process your data for the following lawful reasons:
- To fulfil our contract with you (providing GG Bet Games, processing payments, managing your account)
- To comply with legal obligations (age verification, anti-money laundering, responsible gambling reporting)
- For our legitimate interests (preventing fraud, improving services, security, marketing where you have not opted out)
- With your consent (certain marketing communications, optional features)
5. Sharing Your Data
We may share your data with:
- Payment processors and banks (to handle transactions)
- Identity and age verification providers
- Regulatory authorities and law enforcement (when required by UK law)
- Anti-fraud and responsible gambling partners
- Service providers (hosting, analytics, customer support tools) who act only on our instructions
We never sell your personal data. All third parties are required to protect your information and process it only for the purposes we specify.
6. International Transfers
Some of our service providers are located outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (UK International Data Transfer Agreement, Standard Contractual Clauses, or adequacy decisions) to protect your data to the same standard as in the UK.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- Account & gambling data: at least 5 years after account closure (legal requirement)
- Marketing data: until you withdraw consent or object
- Technical logs: up to 12 months for security purposes
After these periods, data is securely deleted or anonymised.
8. Your Rights Under UK GDPR
As a UK resident, you have the following rights:
- Right to be informed
- Right of access (request a copy of your data)
- Right to rectification
- Right to erasure (“right to be forgotten”) – subject to legal retention obligations
- Right to restrict processing
- Right to data portability
- Right to object (especially to marketing)
- Rights related to automated decision-making
To exercise any of these rights, email [email protected]. We will respond within one month (extendable in complex cases).
9. Cookies & Similar Technologies
Our website and GG Bet app use cookies and tracking technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage preferences via our cookie banner or browser settings. For full details, see our separate Cookie Policy.
10. Security of Your Data
We implement robust technical and organisational measures to protect your information, including encryption, access controls, regular security assessments, and staff training. However, no system is 100% secure – we encourage you to use strong passwords and keep login details confidential.
11. Responsible Gambling & Self-Exclusion
If you use our responsible gambling tools (deposit limits, time-outs, self-exclusion), we will process related data to honour your choices and comply with regulatory requirements.
12. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Significant changes will be notified via email or in-account message.
13. Contact Us
If you have any questions, concerns, or wish to exercise your rights, please contact: Data Protection Officer Email: [email protected]
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data correctly: https://ico.org.uk/make-a-complaint
Thank you for choosing GG Bet Casino UK. Your trust and privacy matter to us – play safely and enjoy GG Bet Games with complete confidence.